Revised Telephone Voting Standard for Australian Elections

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The Electoral Council of Australia (ECA), a consultative council of Commonwealth, States and Territories Electoral Commissioners, announced today it has revised the standard for telephone voting.

The standard was first implemented in the NSW State election in March 2011 and has been updated with the benefit of that implementation.

The standard is designed to assist specific and special categories of electors including those who are blind or have low vision, where legislation permits this flexibility. The standard does not signal any change to the existing voting method required under electoral laws and familiar to the overwhelming majority of Australian electors of marking a ballot paper at a polling place or via a postal vote.

In improving the standard the ECA hopes over time to promote a similar voting experience for these voters across state, territory and federal elections.

Mr Ed Killesteyn, Chair of the ECA and Australian Electoral Commissioner said that following the first successful implementation of the telephone voting standard by the NSW Electoral Commission at their 2011 State election, it was appropriate to revisit the document and improve the standard based on lessons learnt.

"The standard is not compulsory but is available to guide any electoral authority who needs to implement telephone voting either within a voting centre or from the privacy of the voter's home," Mr Killesteyn added.

Recent state, territory and federal elections have seen increased dialogue between parliaments, electoral commissions and blindness and disability organisations geared to providing improved accessible, secret and independent voting.

Responses have varied from supplying voting kiosks, Braille and large print ballot papers and telephone assisted voting.

In developing the telephone voting standard the ECA found that goals of an accessible, secret and independent solution had much in common with expectations around telephone banking services. That is, the service needed to be accessible from the privacy of the home as well as being as secure as a banking service.

Previously, the ECA accepted the recommendations from a series of focus groups conducted by the Australian Electoral Commission with blind and low vision communities on acceptable methods of voting.

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